Sometimes the human expert Expert finds may not be able to provide an answer. In this case, the exper can hand off the question to another expert.
You can hand off a question to an existing or new expert. When you receive a question, tell Expert
If Expert already knows the topic, it will confirm the handoff and provide the topic. Expert will remember that the assigned SME can now answer questions for the given topic.
Expert may encounter an utterance that doesn’t match an existing topic.
In this situation, Expert assigns it to the special
These questions are automatically routed to a fallback expert.
When assigning an open question in an unknown topic, you can specify the topic of the question. Expert will learn this topic and associate the utterance to this new topic.