Frequently Asked Questions


Am I allowed to send attachments, images, or emojis?

At the moment the bot only supports plain text and links.

Why am I getting 'Sorry, I haven't been trained to respond to this request'?

This response is given when the bot recognizes a question, but there is no response defined. Add a response for the given intent in the dashboard.

Why am I getting 'Apologies, something unexpected happened. Please wait while I bring in a human supervisor'?

If you see this message, you found a bug! Please contact support to investigate the issue.