Field Guide for Expert

Pez.AI Expert is an AI-powered chatbot that immediately answers customer or employee inquiries. It answers questions it has the answers to, and automatically hands off to human experts when it doesn’t.

Unlike other chatbots, Expert requires no upfront training. It builds up its own knowledge base by getting help from humans via a process we call dynamic training. Whenever Expert doesn’t know the answer to a question, it forwards the question to a human expert. When the bot gets a response, it automatically records the interaction in its knowledge base to use in the future.