What is a Workflow?

A Workflow is a set of questions and answers that a user has to follow through. A workflow usually starts by utilizing a trigger utterance.

Creating a Workflow


  1. On dashboard, click Authoring > Train > WORKFLOWS.
  2. On the lower part, click + Add trigger utterance.
  3. A text box will activate, input your question.
  4. Press Add or Enter on the keyboard.
  5. Repeat this process until you have added all the questions for your workflow.
  6. Once saved, click the question, another modal will appear.
  7. Under RESPONSES, input your desired answer to the question.
  8. Under NEXT INTENT, select the ID of your next question.
  9. Repeat this process until you have added responses and next intents to your questions.
  10. Once done, close the modal and press TRAIN BOT or SAVE AND CONTINUE
  11. On the PREVIEW AND PUBLISH tab, you can try your added workflow on the sandbox to check if the bot responds correctly and the workflow is correct, or click Publish Bot to add it to your live bot.